mart voicebots are transforming the way contact centers handle customer inquiries. These AI-driven bots can understand customer intent through natural language processing, routing them to the most appropriate agent—whether live or virtual—via their preferred communication channel.

Ever since the advent of generative AI, the age-old battle of man versus machine has been looking decidedly one-sided. However, one photographer, intent on making the case for pictures captured with the human eye, has taken the fight to his algorithm-powered rivals – and won.

In an unprecedented move, an artificial intelligence candidate is set to appear on the ballot for the United Kingdom’s general election next month. “AI Steve,” represented by Sussex businessman Steve Endacott, will be running alongside human candidates to represent constituents in the Brighton Pavilion area of Brighton and Hove, a city on England’s southern coast. […]

Apple Intelligence represents a significant advancement in how users interact with their devices. By combining personalised, context-aware interactions with robust privacy protections, Apple is setting a new standard for intelligent technology

The rise of AI-generated hate content is a pressing global issue with significant implications for Africa. Coordinated efforts from governments, technology companies, and researchers are essential to prevent the misuse of AI and protect societies from the harmful impacts of AI-generated misinformation and hate

Ever wondered why when you ask ChatGPT to generate certain content, you get a response starting with “I can’t help you with that”? This is due to safety mechanisms ensuring that shared information is legal, ethical, and not used for harmful purposes

Last September, Scarlett Johansson received an intriguing offer from Sam Altman, the CEO of OpenAI. He wanted her to lend her voice to the new ChatGPT 4.0 system. Altman believed that Johansson’s voice could bridge the gap between tech companies and creatives, making consumers feel more at ease with the significant changes AI brings. He […]

As AI advances, so do its threats to election integrity. A recent DHS report warns of AI’s potential to disrupt the 2024 election through sophisticated misinformation campaigns. Experts stress the need for updated strategies to counteract these rapidly evolving threats

Sony Music’s proactive measures against unauthorized AI training underscore the critical need to balance technological innovation with respect for intellectual property rights. As the use of AI in content creation continues to grow, establishing clear guidelines and protections will be essential to ensure fair and ethical practices in the industry.

Nairobi, Kenya – May 17, 2024: Bitget, one of the leading digital asset trading platforms, has officially launched its highly anticipated KCGI 2024 trading competition. This year’s event promises to be bigger and better, with a massive prize pool and exclusive rewards designed to attract the best trading talents from across the globe, including Africa. […]

Google made waves on Tuesday with its announcement to integrate its Gemini AI model directly into its search engine, promising to provide users with instant answers to their queries without the need to click on search results

The artificial intelligence community is reeling from the news that Ilya Sutskever, a titan in the field and co-founder of OpenAI, has left the organization. Sutskever’s departure is not just a loss for OpenAI; it signifies a potential seismic shift in the direction and priorities of one of the world’s most influential AI research institutions.

Among the key updates unveiled by OpenAI are enhancements to ChatGPT’s multilingual proficiency and its newfound ability to analyze images, audio, and text documents. The company assured a phased rollout of these features to ensure their responsible use

The article explores Africa’s AI prospects, highlighting South Africa’s strides and the evolving U.S.-China competition’s impact. It underscores the continent’s potential and the necessity of collaborative efforts for technological advancement.